Junior Customer Support Specialist

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Assisting in addressing user inquiries;

• Communicating with users through written tickets and verbal calls;

• Engaging with English-speaking users from around the globe;

• Contributing to product improvement by escalating issues to relevant departments.

⛳️ Requirements

• Upper Intermediate / Advanced English (B2+), both spoken and written;

• Willingness to work night shifts (~6 per month) from 11:00 PM to 08:00 AM;

• Ability to quickly adapt and learn new processes;

• Resilience under stress;

• Strong communication skills, including handling user objections;

• Empathy and customer-oriented mindset;

• Interest in emotional and behavioral well-being topics;

• Commitment to long-term collaboration.

🏝️ Benefits

• Remote work format. You can work from anywhere in Ukraine and around the world;

• 18 days of paid vacation per year;

• Unlimited sick leave days with a doctor's note;

• Medical insurance;

• Flexible shift work schedule;

• Guaranteed breaks of 1 hour during each shift;

• Bonuses for achieving goals and KPIs.