Junior Customer Success Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will become a product expert and effectively assist our e-commerce clients with any inquiries related to our solutions.

• You will manage incoming support tickets, ensuring that customer queries are addressed swiftly, reliably, and with a focus on solutions — or escalate them to the relevant internal teams when necessary.

• You will identify customer requirements, provide active troubleshooting assistance, and ensure they are able to utilize our product to its full potential.

• You will continuously enhance our help-center articles and product documentation, enabling customers to find answers to common queries more efficiently.

• You will collaborate closely with our business and product teams by relaying feedback and recurring customer issues — aiming to make our service and product increasingly user-friendly.

⛳️ Requirements

• Ideally, you possess some experience in a customer-facing position (B2B).

• Ideally, you have familiarity with helpdesk tools such as Freshdesk, Zendesk, or similar platforms.

• You have outstanding communication abilities.

• You are fluent in both German and English (spoken and written).

• You can respond promptly, analyze and prioritize incoming tasks, while remaining composed in challenging situations.

• You are solution-oriented and have a solid technical understanding.

🏝️ Benefits

• Engaging work at a modern, well-established startup.

• Independent responsibilities and a steep learning curve: we aim to grow alongside you!

• Join a dynamic, highly motivated team with flat hierarchies and quick decision-making processes.

• High-quality equipment: select a laptop and smartphone for both professional and personal use — modern technology tailored to your needs.

• Attractive benefits: from JobRad to Wellpass and various extras — you will discover a comprehensive benefits package with us.