Junior Customer Success Manager – Parental Leave Cover

This is a fully remote position, open to applicants in Germany.

📋 Description

• Provide customer support with a foundation: Gradually assume responsibility for a portfolio of approximately 100 mid-market (SME) clients.

• Focus on growth & retention: You play an active role in your customers' "Net Retention Movements".

• Onboarding & established procedures: You assist our clients in successfully implementing our products.

• Relationship development: You cultivate strong and productive relationships with your clients.

• Targeted communication: You engage with customers in a proactive, clear, and concise manner.

• Problem solving & feedback: You contribute to our product evolution by gathering valuable customer insights.

⛳️ Requirements

• Some hands-on experience in account management, customer success, B2B/SaaS settings, or the educational sector.

• You possess a solid foundational understanding of your role at simpleclub and the capability to learn and establish new processes.

• You consistently produce high-quality work.

• You have outstanding written and verbal communication skills in both German and English.

• You embody our company values and proactively seek guidance and feedback from more experienced (senior) colleagues.

• You take a solution-focused approach and collaborate with your lead to create effective solutions for everyday challenges.

• You are eager to incorporate modern AI solutions (e.g., Claude, Gemini) into your daily tasks to enhance processes.

🏝️ Benefits

• Unlimited paid time off

• Work from anywhere

• Team events

• Great company culture

• Being part of a meaningful mission

• Open communication