Junior Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will handle customer inquiries regarding content adjustments in our products: in the Jobshop (our clients' career portal) and in Chat Agent (our AI-based recruiting chat) – from the request stage to the final solution.

• You will work in Freshdesk (our tool for customer tickets and communication), engage directly with clients, and serve as the link between the Customer Success Manager and the client side.

• You will take responsibility for your own volume of tickets – aiming to keep response times short and quality high.

• You will actively contribute: developing processes, optimizing workflows with AI tools, and collaboratively exploring ways for the team to improve efficiency and effectiveness.

⛳️ Requirements

• A basic technical understanding and a genuine interest in technologies and digital products.

• You are comfortable navigating web-based products, have no reservations about configurations, and can independently learn a new tool.

• Very clear, structured written communication in German (English is a plus) – you can explain complex matters in a simple way.

• Initial experience in customer interaction – a working student role, internship, or similar is sufficient; what's crucial is your knowledge of effective communication with people.

• A sincere interest in HR-Tech and recruiting – you find it exciting how companies today discover the right people.

• A self-reliant, structured working style: you maintain oversight even when multiple inquiries come in simultaneously.

• Nice to have: experience with ticket or support systems such as Freshdesk or Zendesk.

• Familiarity with SaaS products, career portals, or HR tools.

• Initial exposure to AI tools in the workplace.

🏝️ Benefits

• A genuine career path without detours: you start in Customer Success, build real product knowledge – and can advance to the role of Customer Success Manager with your own client base.

• AI-First working environment: AI is a tool for us, not just a buzzword. You will learn from day one how to work faster and better with AI tools.

• True ownership: your ticket volume, your contacts, your responsibility – no endless handovers.

• Remote-First: work from anywhere in Germany.

• Academy4Members – our internal training platform.

• Company pension scheme (30% contribution).

• We value diversity and equal opportunity – regardless of origin, gender, age, religion, sexual identity, or other individual characteristics. What matters to us are your skills and motivation.