Junior Customer Success Manager

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Overseeing client relationships at all levels: technical, business, and product, ensuring their success in achieving goals.

• Developing and nurturing relationships with key clients and stakeholders.

• Recognizing opportunities and potential obstacles.

• Offering training and webinars to clients.

• Familiarizing clients with new features and managing the rollout of these updates.

• Relaying client feedback to internal teams.

• Collaborating with Sales, Solution Architects, Partners, Product Management, Legal, and Marketing teams as the client's advocate.

⛳️ Requirements

• Previous experience as a Customer Success Manager, Account Manager, Business Development Manager, or Project Manager within the crypto, fintech, or payments industries.

• A foundational knowledge of KYC is a significant advantage.

• Proficient in Google Sheets and MS Excel.

• Exceptional analytical skills and a proactive mindset.

• Fluency in both English and Spanish at an advanced level.

🏝️ Benefits

• A remote-first, trust-driven work culture.

• Genuine flexibility in work arrangements.

• Additional time off.

• Engaging work that makes a difference.

• Competitive compensation.

• Built-in growth opportunities.

• Team offsite events.

• Comprehensive setup support.

• A friendly and inclusive environment.