Junior Customer Success Manager

This is a fully remote position, open to applicants in Asia.

📋 Description

• Oversee client interactions concerning technical, business, and product-related matters to assist them in reaching their objectives.

• Develop and enhance relationships with key stakeholders within client organizations.

• Recognize opportunities as well as potential challenges.

• Deliver training sessions and webinars for clients.

• Familiarize clients with new features and manage the rollout of these updates.

• Relay client feedback to internal teams.

• Advocate for clients while working alongside Sales, Solution Architects, Partners, Product Management, Legal, and Marketing departments.

⛳️ Requirements

• Previous experience as a Customer Success Manager, Account Manager, Business Development Manager, or Project Manager in the crypto, fintech, or payments sectors.

• A basic understanding of KYC is advantageous.

• Proficient in Google Sheets or Microsoft Excel.

• Excellent analytical abilities.

• A proactive mindset.

• Fluent in both English and Mandarin.

🏝️ Benefits

• Remote-first, trust-based culture.

• Work from the location that suits you best.

• No compulsory office days or attendance monitoring.

• Optional office spaces or coworking locations available in select areas.

• Flexible working hours; no rigid 9-to-5 schedule.

• Birthday holiday.

• Ten personal days annually.

• Seven sick days without the need for paperwork.

• Additional time off during the Christmas and New Year period.

• Opportunities for personal development and learning.

• Coverage for role-specific events.

• Financial bonuses for marriage and the arrival of a new child.

• Fully funded team retreats several times a year.

• Necessary tools and hardware provided for work.

• Commitment to equal opportunity and a diverse, inclusive workforce.