Junior Customer Success Manager

This is a fully remote position, open to applicants in Spain.

📋 Description

• B2B Relationship Management: You will be responsible for managing and cultivating a portfolio of mid-sized and enterprise B2B accounts, navigating their organizations to establish trusted relationships with key stakeholders.

• Value Realization: Your role will extend beyond merely tracking usage; you will gain insights into the specific KPIs your clients aim to enhance and guide them in achieving those objectives using Orquest.

• Data-Driven Storytelling: You will leverage data and reports to prepare for meetings and showcase the tangible ROI and time savings that our tool offers to clients.

• Proactive Account Health: You will keep a close eye on adoption metrics, foresee potential risks, and manage day-to-day interactions with clients to ensure they continuously derive value from our software.

• Cross-functional Collaboration: Acting as the voice of the customer, you will recommend internal improvements and escalate product feedback to our tech and adoption teams.

⛳️ Requirements

• 2+ years of experience in a Customer Success Manager role.

• B2B SaaS Experience: You should have demonstrable experience working with B2B clients, adept at navigating corporate accounts, managing expectations, and addressing situations where clients may not immediately recognize the value of the tool.

• Analytical Skills: You are proficient in working with data, Excel, and ideally Power BI, to generate reports that convey a compelling narrative.

• CRM Proficiency: Prior experience with CRMs (HubSpot, Vitali, Salesforce) to manage your pipeline is essential.

• Languages: Fluent in English and Spanish, with a strong level of French being a significant advantage.

• Soft Skills: Highly proactive, resilient, organized, and capable of autonomously prioritizing tasks.

• Nice to have: Familiarity with the Retail or Restaurant/QSR industries is a plus.

🏝️ Benefits

• Comprehensive Medical Insurance.

• Access to the OpenUp platform for your mental well-being.

• Cobee for flexible compensation options (meals, transport, etc.).

• Language classes to support your professional growth.

• A flexible work model.