Junior Customer Success Manager – APAC

This is a fully remote position, open to applicants in Asia.

📋 Description

• Overseeing client relationships at all levels: technical, business, and product, ensuring their objectives are met.

• Cultivating and enhancing relationships with key clients (stakeholders).

• Recognizing opportunities and potential challenges.

• Offering clients training sessions and webinars.

• Familiarizing clients with new features and managing new feature rollouts.

• Conveying client feedback to internal teams.

• Collaborating with Sales, Solution Architects, Partners, Product Management, Legal, and Marketing teams as the client’s advocate.

⛳️ Requirements

• Native/Bilingual proficiency in Chinese (Mandarin) and advanced English skills.

• Previous experience in roles such as Customer Success Manager, Account Manager, Business Development Manager, or Project Manager in the crypto, fintech, or payments industries.

• A basic understanding of KYC will be considered a significant advantage.

• Proficiency in Google Sheets and MS Excel.

• Strong analytical abilities and a proactive mindset.

🏝️ Benefits

• Remote-first, trust-based work culture.

• Genuine flexibility regarding working hours.

• Additional time off, including personal days and holidays.

• Competitive and transparent compensation, aligned with market standards.

• Opportunities for personal growth and learning.

• Fully funded team offsites for in-person collaboration.