Junior Customer Success Analyst – Activation Focus

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Facilitate the onboarding process for new customers within the app, providing assistance with usability and navigation of the platform;

• Engage directly in converting new sign-ups into active buyers;

• Monitor metrics related to activation, conversion, and repeat purchasing;

• Identify significant obstacles to app usage and suggest strategies to enhance the customer experience;

• Conduct proactive outreach to customers through phone, WhatsApp, or other digital channels;

• Create action plans aimed at boosting engagement and increasing purchase frequency;

• Collaborate with sales, operations, and technology teams to enhance the digital journey.

⛳️ Requirements

• Experience: 1 to 2 years in Customer Success, Customer Support, or Inside Sales;

• Tools: Proficiency with CRM systems and communication platforms (WhatsApp Business);

• Soft Skills: Ability to manage rejections, excellent persuasion skills, and effective communication;

• Profile: Proactive, results-driven, and entirely focused on enhancing the user experience.

🏝️ Benefits

• Opportunity for professional growth and development;

• Collaborative and supportive work environment;

• Flexible working hours and potential for remote work.