Junior Contact Center Agent – Automotive Topics

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Responding to customer inquiries regarding products and services, including topics such as staff, website, company information, vehicle specifics, electromobility, service-related issues, sales, redirects, and contact details.

• Recognizing and addressing customer complaints effectively.

• Managing inquiries received through multiple channels.

• Assessing customer needs and guiding them in utilizing specific features.

• Evaluating and reporting product issues.

• Assisting with the training of new employees when requested by management.

• Updating our internal databases with information on technical problems and valuable discussions with customers.

• Informing customers about new features and functionalities.

⛳️ Requirements

• High school diploma or equivalent (required).

• At least 1 year of prior experience in a Service Center or a similar role (preferred).

• Native-level German or a minimum of C1 proficiency (required).

• Proficiency in English (considered an asset).

• Knowledge of the automotive industry (viewed as an advantage).

• Experience with help desk software and remote support tools.

• Strong understanding of CRM systems.

• Exceptional communication and problem-solving abilities.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for rapid advancement within the company.

• Training aligned with your career path.

• Collaborative work environment.

• Multicultural teams.

• Proactive support.