Junior Azure Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver first-line technical assistance to customers encountering issues with computer hardware and software.

• Diagnose and resolve hardware and software challenges.

• Assemble new computers and establish virtual machines.

• Configure Microsoft 365 GCC High and Azure Government tenants to maintain compliance with DoD and federal security standards.

• Act as the main point of contact for troubleshooting and resolving hardware, software, and network problems across user systems and infrastructure.

• Construct, reconstruct, and set up laptops, desktops, and virtual machines to fulfill organizational and security requirements.

• Assist with physical network setup tasks.

• Oversee and manage Office 365/Azure GCC High tenants.

• Manage patching, system updates, and endpoint hardening within the GCC High environment.

• Provide both remote and onsite technical support to end-users.

• Monitor system performance and proactively identify and mitigate potential issues.

• Collaborate with team members and stakeholders to resolve intricate technical challenges and implement process enhancements.

⛳️ Requirements

• At least three (3) years of experience in computer support.

• Practical experience with Government Community Cloud High (GCC High).

• High School Diploma or GED equivalent.

• CompTIA A+ certification is preferred.

• Practical knowledge of Microsoft Office applications, Office 365, and Azure tenant management.

• Proficient in computer system and network support, including standalone systems and peripheral devices.

• Specialized skills in configuring Windows 10/11 on both virtual and physical (laptop/desktop) environments.

• Strong background in software troubleshooting and resolution.

• Comprehensive understanding of computer networking and IT support methodologies.

• Familiarity with desktop support tools and technologies, such as VPN, firewalls, TCP/IP, SCCM, GPO, and Mac OS.

• Demonstrated technical support abilities with a focus on ensuring end-user satisfaction.

• Previous experience in help desk or technical support is preferred.

• Excellent capacity to explain complex technical concepts to non-technical users.

• Strong problem-solving, troubleshooting, and analytical abilities.

• Capability to perform effectively under pressure while managing and prioritizing multiple tasks efficiently.

🏝️ Benefits

• Competitive salaries.

• Relaxed, life-friendly work environment.