Junior Account Manager – Chinese

This is a fully remote position, open to applicants in Spain.

📋 Description

• Assist in managing daily account relationships for a portfolio of clients, with guidance from a senior team member.

• Track account performance (volume, revenue, contract values) and report significant trends or issues to the team.

• Maintain consistent communication with accounts to foster connectivity and identify potential opportunities.

• Aid in the contracting process between travel partners and hotels, ensuring data accuracy.

• Address initial customer service inquiries; escalate complex issues to senior Account Managers or other departments as needed.

• Ensure CRM records are accurate and current.

⛳️ Requirements

• At least 1 year of experience in travel, travel technology, online hotel distribution, or a related customer-facing position.

• Some familiarity with sales or account management principles.

• Organized, proactive, and eager to learn.

• Comfortable working towards targets with team support.

• Proficient in Google Suite (Gmail, Drive, Docs, Slides, Slack).

• Basic skills in MS Excel, with a willingness to quickly enhance these skills.

• Excellent proficiency in English and Chinese; additional languages are a plus.

• Strong communication skills and a collaborative team-player attitude.

• Self-motivated with a proactive mindset.

• Nice to have: experience with CRM tools (such as Zoho, Salesforce, or similar); familiarity with reading system logs.

🏝️ Benefits

• Comprehensive training and development opportunities.

• Collaborative and supportive team environment.

• Opportunities for career advancement.

• Competitive salary and performance-based incentives.

• Flexible work arrangements.