Jira Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and provide support for Jira Cloud, which includes configuring projects, managing workflows, setting up permission and notification schemes, designing screens, defining issue types, creating custom fields, establishing automation rules, managing boards, and handling user administration.

• Deliver daily administration and support for Confluence and Jira Service Management, focusing on spaces, permissions, request types, and the structure of the knowledge base.

• Collaborate with IT leadership to execute Atlassian organization, site, and billing consolidations, which involves user and domain migrations, license optimization, and administrative cleanup across various brands.

• Implement and manage Atlassian Guard, including single sign-on (SSO) and SCIM user provisioning through Okta, authentication policies, and managed accounts, in cooperation with IT and security teams.

• Assist with Atlassian licensing, subscription, and billing administration, which encompasses renewal preparation, cost optimization, and tracking the use of partner and Marketplace credits.

• Maintain governance standards, naming conventions, configuration best practices, and administrative documentation throughout the Atlassian platform.

• Collaborate with stakeholders to gather requirements, document their needs, identify gaps, and convert them into scalable system solutions.

• Proactively identify and suggest opportunities to streamline, standardize, and enhance Atlassian configuration, processes, and administration.

• Assess, implement, and manage Marketplace applications and integrations with associated business systems such as Microsoft Teams, Salesforce, and Zendesk.

• Handle and resolve daily system issues, user requests, and production support needs promptly while balancing longer-term projects.

• Operate within an Agile delivery framework by managing assigned tasks, supporting backlog refinement, and contributing to consistent execution within established processes.

⛳️ Requirements

• A minimum of 5 years of experience in Jira administration, with significant hands-on experience managing Jira Cloud.

• Preferred experience in supporting Atlassian cloud-to-cloud migrations, site consolidations, or organization consolidations.

• Experience in implementing or administering Atlassian Guard (previously known as Atlassian Access), including SSO and SCIM provisioning with an identity provider like Okta, is preferred.

• Familiarity with Atlassian licensing, billing, and subscription administration; knowledge of Atlassian partner programs and Marketplace credits is preferred.

• Strong expertise in Jira configuration, encompassing schemes, automation, JQL, permissions, and cross-project administration; experience with administering Confluence and Jira Service Management is essential.

• Atlassian certification (such as ACP-120 Jira Cloud Administrator) is preferred.

• Solid understanding of Atlassian best practices and experience applying them in a multi-project, multi-team setting.

• Proven ability to take direction, think critically, independently resolve issues, drive assigned projects to completion, and raise questions, risks, and blockers as needed.

• Excellent written and verbal communication skills in English.

• Demonstrated ownership, reliability, sound judgment, and the ability to adapt to new challenges while working within established processes.

🏝️ Benefits

• An Equal Opportunity Employer - All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• By submitting your application, you acknowledge that Sembi, Inc. will process and retain your resume and related personal information solely for recruitment and hiring purposes.

• Resumes of unsuccessful candidates will be securely deleted within twelve (12) months of the hiring decision, unless a longer retention period is mandated by law or you provide explicit consent for continued retention.