Jewelry Expert

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Engage with Customers: Interact with customers via chat, SMS, and phone calls, whether in real time or during scheduled appointments. You will provide expert guidance on products and services, style consultations, and concierge shopping assistance.

• Showcase Merchandise and Services: Present our products online, delivering comprehensive information about the features and advantages of each item.

• Inform about Extended Service Agreements and Financing Options: Ensure a smooth and enjoyable shopping experience by providing detailed information on service agreements and financing choices.

• Drive Sales Growth: Play a key role in increasing sales through digital sales, live interactions, social media engagement, store collaboration, and connected commerce.

• Foster Relationships: Address customer issues promptly and effectively, always maintaining a positive demeanor. Conduct outreach to nurture enduring customer relationships and establish a personal sales clientele.

⛳️ Requirements

• Exemplary Customer Service Skills: You excel in delivering outstanding customer service and know how to make every interaction memorable.

• Sales-Focused: Your exceptional sales abilities prioritize the customer, helping you achieve both individual and team performance targets, including Sales Metrics, appointment booking, Customer Satisfaction scores, Creative Commerce standards, and Quality Evaluations.

• Self-Driven: You are organized, self-motivated, and prepared to face any challenges that arise.

• Effective Communicator: Your verbal, written, and interpersonal communication skills shine through, always projecting empathy and positivity. Proficient typing skills are essential!

• Problem Solver: You possess a solution-oriented mindset with strong critical thinking skills and enjoy finding innovative ways to assist customers. Your analytical and math skills aid in making informed decisions.

• Relationship Builder: You take pleasure in cultivating lasting relationships and ensuring customers feel appreciated. Excellent follow-up skills are a must!

• Tech-Savvy: You are adept with customer interaction platforms, can manage multiple screens, and are comfortable using Zoom, Teams, and on-camera technology.

• Adaptable: You thrive in a dynamic work environment and can adjust quickly to changes.

• Multi-Tasking Ability: You thrive in a fast-paced atmosphere and can manage several tasks simultaneously, requiring strong time management skills.

• Flexible Availability: You possess open availability during peak retail hours, including nights, weekends, and holidays, along with a willingness to work mandatory overtime.

• Professional Workspace: You maintain a dedicated, distraction-free workspace and provide your own high-speed internet, router/modem, and can set up the necessary equipment.

• Team-Oriented: You are open to cross-training within the department and feel comfortable being on camera for training sessions and meetings.

🏝️ Benefits

• Paid Training: Receive up to 3 weeks of paid training along with ongoing learning and development opportunities.

• Work-From-Home: Enjoy a healthy work/life balance with a permanent full-time remote position.

• Equipment Provided: We supply you with a computer, two monitors, web camera, headset, keyboard, and mouse.

• Career Advancement Opportunities: You will be introduced to pathways that enhance your career beyond just a job.

• Inclusive Culture: Become part of a diverse and welcoming culture that actively promotes from within.

• Competitive Compensation: Start with a competitive hourly wage of $17.00.

• Additional Earnings: Opportunities for required overtime pay during peak periods.

• Referral Incentives: Gain financial rewards for referring friends and family who join our team and complete 60 days of employment.

• Comprehensive Benefits: Access healthcare, dental, vision, and prescription insurance to keep you and your family protected.

• Generous 401K Matching: Benefit from 401K matching after just one year to help secure your financial future.

• Paid Time Off and Holidays: Enjoy PTO and paid holidays.

• Tuition Reimbursement: Receive support for furthering your education.