Jefe de Proyecto, Service Manager de Monitorización – Observabilidad

This is a fully remote position, open to applicants in Germany.

📋 Description

• Supervise and coordinate the daily operations of the monitoring and observability service

• Ensure compliance with agreed SLA, KPI, and quality levels

• Plan and allocate tasks to the technical team

• Monitor critical incidents, issues, and corrective actions

• Manage and prioritize the backlog of incidents, requests, and improvements

• Coordinate escalations with manufacturers, suppliers, and client teams

• Serve as the primary point of contact for the client

• Conduct regular operational and executive follow-up meetings

• Present monthly service reports, trends, and indicators

• Identify risks, deviations, and improvement opportunities

• Manage expectations and ensure customer satisfaction

• Coordinate a team of specialized engineers and technicians

• Track objectives, workload, and performance

• Encourage professional development and knowledge transfer

• Promote good operational and methodological practices

• Identify opportunities for automation and process optimization

• Drive observability initiatives and operational transformation

• Define service improvement plans

• Participate in the technological evolution of monitoring platforms

⛳️ Requirements

• Experience with observability tools such as BMC HELIX Operations Management (BHOM), Elastic, or other similar tools (preferred)

• Knowledge of Linux and Windows systems

• Understanding of networks and communications

• Familiarity with physical and virtual servers

• Knowledge of Kubernetes and containers

• Experience with public cloud platforms: Azure, AWS, and/or Google Cloud

• Understanding of SQL and NoSQL databases

• Knowledge of middleware and enterprise applications

• Fluent English is essential, minimum B2 level and preferably C1

• Familiarity with ITSM and ITIL v4 (valued)

• Knowledge of incident, problem, change, service level, capacity, and availability management

• Understanding of project management; PMP, PRINCE2 or equivalent methodologies (valued)

• Knowledge of Agile/Scrum methodologies

• Understanding of risk management

• Experience in project planning and tracking

• Knowledge of financial management and budget control (valued)

🏝️ Benefits

• Permanent contract

• Remote work from any location in Spain (preferably Northern region)

• Career development plan

• Training plan in technological competencies

• Flexible compensation: health insurance, meal vouchers, nursery, and transportation card