JCA Trainer – Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate closely with franchise operations by providing guidance, training, and support on accounting and job costing applications.

• Assist end users and deliver training sessions.

• Oversee, support, and manage financial help desk inquiries and tickets.

• Address all support requests (via email, Teams, Zoom, and phone) in a timely manner.

• Handle software installation, troubleshooting, and problem resolution.

• Generate reports from QuickBooks for management or team members.

• Educate franchise staff on accounting practices, job costing, and PDR business processes.

• Coordinate with other team members when issues arise that necessitate corporate involvement.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED.

• Bachelor’s degree or equivalent experience in accounting, business, or finance.

• Knowledge or background in bookkeeping/accounting.

• Proficient in Excel at an intermediate level or higher.

• Familiarity with computer use/support.

• Minimum of 5 years of accounting or related work/training experience.

• Previous experience in training is considered an asset.

🏝️ Benefits

• Medical, Dental, & Vision Benefits.

• 401(k) matching.

• Opportunities for career advancement.

• Training & development programs.