Java Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver first- and second-tier technical software assistance directly to clients.

• Engage in and/or lead meetings for issue tracking and ticket review with internal teams and clients.

• Concentrate on issues and activities related to production.

• Collaborate with Support Engineers, Maven Core Engineers, and Quality Assurance Testing Engineers.

• Utilize Jira to monitor support issues in alignment with client-specific SLAs.

• Leverage Jira to manage Maven migration requests and DCRs in accordance with client expectations.

• Provide after-hours phone support as necessary based on business requirements.

• Log time spent on projects and tasks in accordance with Conduent policy.

• Travel to client or company locations as necessary.

• Resolve issue tickets and apply fixes.

• Create change requests.

• Execute minor and major software release migrations and builds.

• Package and deliver escrow materials.

• Assist with defects, enhancements, features, migrations, and implementations.

• Carry out software security scans and code reviews.

• Fulfill contractual obligations and complete assigned deliverables within set timeframes.

• Report directly to the Maven Delivery Manager.

⛳️ Requirements

• Bachelor's degree in Software Development with over 4 years of experience in Java Software Development, or equivalent experience.

• Proficient in Java/J2EE.

• Familiarity with SQL and relational databases, including Oracle, MSQL, and PostgreSQL.

• Understanding of JavaScript and associated technologies such as HTML5, CSS3, jQuery, and Ajax.

• Knowledge of XML.

• Experience with application servers like Tomcat, WebSphere, AWS, and Azure is advantageous.

• Familiarity with Agile and Waterfall development methodologies is beneficial.

• Experience with enterprise software is mandatory.

• Knowledge of the public health sector is a plus.

• Strong analytical, conceptual, and technical problem-solving skills.

• Ability to provide exceptional customer service, including strong listening and empathy skills.

• Capability to organize and manage multiple projects while maintaining attention to detail and managing competing priorities.

• Excellent verbal, written, and interpersonal communication abilities.

• Ability to stay calm, composed, and articulate in challenging situations.

• Capacity to work independently while collaborating with cross-functional teams and organizations.

• Self-driven and capable of learning in a fast-paced, sometimes high-pressure environment with minimal supervision.

• Willingness to provide after-hours phone support when necessary.

• Ability to travel to client or company locations as required.

🏝️ Benefits

• Opportunity to work remotely from home.

• Opportunities for career advancement.

• Positive work environment.

• Potential bonuses or incentives based on business needs.

• Health insurance coverage.

• Optional dental and vision programs.

• Life and disability insurance.

• Retirement savings plan.

• Paid holidays.

• Paid time off (PTO) or vacation and/or sick leave.