Java Application Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Design, develop, and sustain IVR applications in line with business and technical specifications.

• Integrate IVR solutions with essential internal services.

• Oversee IVR systems and implement operational enhancements to improve customer experience.

• Diagnose and resolve issues within the voice contact center and IVR environments.

• Collaborate with project managers to ensure timely and high-quality delivery of solutions.

• Operate independently while supporting a regional business unit aligned with global goals.

• Engage in forward-thinking initiatives to enhance call steering and IVR architecture.

• Clearly communicate technical concepts to both technical and non-technical audiences.

⛳️ Requirements

• A minimum of 4 years of professional software development experience, with a strong emphasis on Java.

• Proficient Java programming skills in Java EE and Spring Boot / Spring Core.

• Strong understanding of Object-Oriented Design (OOD), Object-Oriented Programming (OOP), and design patterns.

• Experience with SQL for application configuration and data-driven logic.

• Practical experience in designing and developing microservices and distributed systems.

• Hands-on experience in cloud platform engineering, preferably with AWS.

• Familiarity with containerization and orchestration using Docker and Kubernetes.

• Strong troubleshooting and analytical capabilities, including the investigation of production issues.

• Effective communication and presentation abilities.

• Capability to work independently in a fast-paced, global setting.

• Nice to Have: Understanding of voice contact center systems and IVR platforms.

• Experience in developing IVR applications.

• Understanding of AI integration and LLM-based architectures.

• Knowledge of voice technologies and speech standards (VoiceXML, SRGS, MRCP, CCXML).

🏝️ Benefits

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.

• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.

• ForeverRemote work culture: make the most of the flexibility that comes with remote work.

• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.

• Global impact: collaborate on impactful projects for top global clients and shape the future of industries.

• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.

• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.