ITS Knowledge Enablement Assistant

This is a fully remote position, open to applicants in Alabama, +31 more states.

📋 Description

• Manage requests for the creation of new knowledge articles and improvements to current knowledge articles within ServiceNow.

• Create and author new knowledge articles based on the information received in New Knowledge article requests in ServiceNow.

• Revise existing knowledge articles utilizing details from Knowledge Enhancement requests or through routine maintenance procedures in ServiceNow.

• Collaborate with subject matter experts (SMEs) from various teams to confirm the accuracy of information included in new knowledge requests or knowledge enhancement requests via platforms like Microsoft Teams or Microsoft Outlook.

⛳️ Requirements

• Enrollment in courses as part of an SNHU degree program.

• Availability of a personal computer.

• Internet access.

• Access to Microsoft Teams.

🏝️ Benefits

• Opportunity to gain practical experience in knowledge management.

• Enhance skills in collaboration and communication with diverse teams.

• Access to training and development resources.