Italian Speaking Solutions Consultant

This is a fully remote position, open to applicants in Bulgaria, +5 more countries.

📋 Description

• Deliver exceptional technical and functional support to clients who speak Italian in the Customer Support Services sector.

• Examine intricate user inquiries and offer effective solutions to guarantee complete client satisfaction.

• Keep thorough records of interactions and resolutions within the CRM system.

• Work together with cross-functional teams to escalate and resolve intricate service-related challenges.

• Meet individual and team-based KPIs consistently, adhering to service level agreements (SLAs).

• Actively participate in enhancing internal service processes and updating the knowledge base content.

• Engage in regular training sessions to remain informed about product specifications and industry standards.

⛳️ Requirements

• Proficiency in Italian (both spoken and written) is a must for this position.

• A valid EU passport or work permit for Bulgaria is necessary.

• Strong command of English to collaborate effectively with an international team.

• Previous experience in the Customer Support Services field or a client-facing role is highly desirable.

• Exceptional communication and problem-solving abilities with a focus on customer service.

• Flexibility and a commitment to excel in professional Italian-speaking positions abroad.

🏝️ Benefits

• Competitive Monthly Salary

• Fully Paid Training on products and industry-specific software

• Comprehensive Health Insurance package

• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation)

• Attractive Monthly Performance Bonus

• Exciting career growth opportunities within a global company