Italian-Speaking Customer Service Advisor

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Address incoming customer inquiries through phone, email, and chat channels.

• Offer precise information regarding products, orders, and services.

• Support customers with order management, account inquiries, cancellations, and complaints.

• Accurately prepare, maintain, and review documentation related to purchasing.

• Maintain a high level of customer satisfaction by effectively resolving issues.

• Identify opportunities for cross-selling and additional customer support when suitable.

• Participate in initiatives aimed at continuous improvement and enhancing the customer experience.

⛳️ Requirements

• Native or near-native proficiency in Italian (C2 level).

• Proficient English communication skills (B2 level).

• A minimum of 6 months experience in customer service, retail, or a similar customer-facing position.

• Excellent communication and problem-solving abilities.

• Capability to work autonomously in a remote setting.

• Customer-focused mindset with keen attention to detail.

• Previous experience in cross-selling is regarded as a plus.

🏝️ Benefits

• Performance Bonus: up to €100 gross/month (distributed over 12 months).

• Meal Allowance: €7.63 net/day.

• Relocation Support.

• Shared accommodation provided for up to 12 months.

• All utilities included.