IT Technician I

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver remote IT assistance to Vālenz staff and executives, ensuring timely and effective solutions.

• Oversee and address IT support requests via the internal ticketing system.

• Elevate tickets to senior technicians and relevant teams as necessary.

• Identify and resolve issues related to Office 365, encryption tools, endpoint management, and application access.

• Aid in the administration of Microsoft Intune, Microsoft 365, and Teams Voice.

• Engage in account management across systems such as EntraID, Active Directory, and various cloud services.

• Install, configure, and troubleshoot computer hardware and software.

• Assist in the creation and upkeep of IT documentation, standard operating procedures (SOPs), and self-service resources for end-users.

• Support the migration and updating of IT documentation into new platforms.

• Work alongside business units to ensure IT solutions address their needs and align with organizational goals.

• Take part in a rotating on-call schedule to handle critical IT issues after hours.

• During your designated week, you will address urgent requests outside regular business hours, with additional compensation for on-call duties.

• Carry out other tasks as assigned.

⛳️ Requirements

• A minimum of 2 years of experience in a support technician position, encompassing both on-site and remote support duties.

• Proven experience providing IT support in a dynamic, fully remote setting.

• In-depth knowledge of Active Directory and Office 365 administration.

• Experience in supporting and managing Five9.

• Proficiency in Microsoft Windows and its applications, as well as Apple iOS and Android platforms.

• Strong problem-solving capabilities with the ability to perform effectively under pressure.

• Exceptional communication skills to articulate technical concepts to non-technical users and collaborate with cross-functional teams.

• Ability to work autonomously and as part of a collaborative team.

• Preferred qualifications include:

• Familiarity with infrastructure components such as servers, storage systems, networks, and virtualization technologies.

• Experience with Microsoft Azure, Active Directory, and Microsoft Intune (MDM/RMM).

• Familiarity with command-line tools.

• Microsoft 365 Certification.

• Background in customer service or hospitality.

🏝️ Benefits

• Competitive benefits package with substantial employer subsidies.

• Flexible and remote working arrangements.

• 401k plan with a generous employer match and immediate vesting.

• Opportunities for personal and professional growth.

• Supportive family benefits, including paid leave for new family members.

• Companywide philanthropic initiative, Valenz Communities Connection.