IT Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Responsible for diagnosing, maintaining, and repairing IT systems.

• Collect information from staff and systems, demonstrating effective communication skills, and provide comprehensive documentation of actions taken while adhering to established operating procedures and approved best practices as applicable.

• Navigate, guide, and implement necessary base configuration changes across various system interfaces.

• Provide Tier 1-2 end-user support and assist in escalating issues to contracted third-party providers.

• Perform simple migration tasks between different software applications.

• Develop and sustain technical documentation for both IT and end-user audiences.

• Undertake other basic and intermediate IT administration responsibilities as mutually agreed upon.

• Maintain approved ongoing training, conduct research, and troubleshoot concepts in the development environment.

• Collaborate with managers and HR to onboard and offboard personnel.

• Participate in company meetings.

• Offer guidance, training, and mentorship to junior members of the IT team.

• Engage with a diverse range of individuals, companies, time zones, platforms, and varying levels of demands.

• Contribute to special projects within the IT Division.

⛳️ Requirements

• An associate's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and professional experience.

• At least 3 years of experience delivering Tier 1 and Tier 2 IT support in a Microsoft-based environment.

• Experience with administering Microsoft 365, Azure/Entra ID, Exchange Online, SharePoint Online, and Windows 10/11.

• Solid understanding of Active Directory, identity management, multi-factor authentication, BitLocker, and Microsoft licensing.

• Proficient in supporting desktop hardware, laptops, printers, mobile devices, and remote users.

• Familiarity with remote support and endpoint management tools.

• Strong troubleshooting and problem-solving abilities, with the capability to prioritize multiple support requests.

• Excellent verbal and written communication skills, with a strong customer service orientation.

• Experience in documenting technical procedures, support tickets, and system configurations.

• Ability to work independently in a remote environment while effectively collaborating with distributed teams.

• Strong organizational skills with exceptional attention to detail.

• Capacity to maintain confidentiality and appropriately manage sensitive information.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development