IT Support Technician, Level 2 – Part Time

This is a fully remote position, open to applicants in Australia.

📋 Description

• Provide remote and onsite support and assistance to users.

• Conduct daily maintenance and performance evaluations of systems.

• Perform backup checks and implement remediation as needed.

• Install, configure, and support desktop devices.

• Act as a liaison with third-party vendors.

• Travel to client locations to deliver technical support.

⛳️ Requirements

• Proven experience in a Level 1 or Level 2 IT Support position.

• In-depth knowledge of Microsoft operating systems and applications, networking, general software and hardware, as well as Active Directory.

• Experience in the installation and configuration of PCs, thin clients, servers, and network equipment.

• Outstanding verbal and written communication abilities.

• A strong focus on customer satisfaction.

• A solid work ethic.

• A collaborative team player.

• A positive "can do" mindset.

• A diploma or higher qualification in ICT is recommended.

🏝️ Benefits

• An attractive salary.

• A comprehensive technical training program.

• Opportunities for advancement within a growing organization.