IT Support Technician I

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Serve as a vital member of the support team

• Communicate your availability to IT Support Associates

• Operate independently with both proactive and reactive tickets

• Address and escalate support tickets as necessary

• Analyze and act upon KPIs from the Brightgauge dashboard

• Build expertise in internal systems and client solutions

• Deliver training to IT Support Associates and new hires

⛳️ Requirements

• Familiarity with common business technologies

• Experience in diverse technical environments

• Knowledge of various cloud infrastructure components

• Strong problem-solving skills with high technical capability

• Ability to distill complex technical solutions for end users

• Minimum of 1 year of experience in IT, focusing on help desk and customer support

• B2 level or higher proficiency in English

• A dedicated workspace or home office with a reliable internet connection

🏝️ Benefits

• Competitive salary ($18,000-$22,000 annually, depending on experience) and an open-ended contract

• Reimbursements for cell phone and health & wellness expenses

• 5 paid vacation days each year

• 16 paid holidays annually - 6 fixed and 10 flexible

• 2 paid volunteer days each year