IT Support – Technical Support Engineer, Level I

This is a fully remote position, open to applicants in Nicaragua.

📋 Description

• Deliver technical assistance to end users and resolve hardware/software challenges.

• Administer and troubleshoot Microsoft 365 applications and services.

• Conduct basic administration and troubleshooting for Active Directory.

• Assist with issues related to Azure user access and configuration.

• Resolve Exchange Online challenges, including mail flow, Outlook, and mailbox-related concerns.

• Diagnose and fix printer and printing-related problems.

• Execute basic network troubleshooting, covering connectivity, DNS, DHCP, TCP/IP, and Wi-Fi issues.

• Address Windows operating system and common application problems.

• Refer complex technical issues to the relevant technical team as needed.

• Keep accurate documentation of incidents, troubleshooting procedures, and solutions.

⛳️ Requirements

• 1–3 years of experience in IT Support, Service Desk, Desktop Support, or a similar position.

• Practical experience with Microsoft 365.

• Familiarity with Active Directory.

• Basic understanding of Microsoft Azure.

• Experience with Exchange Online.

• Strong troubleshooting abilities for printers and end-user devices.

• Fundamental knowledge of networking and network troubleshooting.

• Excellent communication and customer service skills.

• Capability to systematically diagnose issues and work independently.

• Hands-on troubleshooting experience with Microsoft 365, Active Directory, Azure, Exchange Online, printer issues, and basic networking.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Flexible working arrangements and a supportive team environment.