IT Support, Systems Administration

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver technical assistance and resolve issues across diverse environments

• Oversee user support inquiries

• Uphold system security measures

• Ensure optimal IT operations

• Provide help desk support and manage systems administration tasks

• Administer user accounts and handle service desk requests

• Collaborate with technical teams and clients in a remote environment

⛳️ Requirements

• Minimum of 2 years in IT support or systems administration

• Expertise in diagnosing hardware and software problems

• Experience with Active Directory and managing user accounts

• Familiarity with ticketing systems like ServiceNow

• Knowledge of both Windows and Linux operating systems

• Excellent customer service and communication skills

• Capability to work autonomously as well as part of a team

• Experience with YubiKey or multi-factor authentication technologies is preferred

• Knowledge of CrowdStrike or similar security platforms is preferred

• ITIL certification or equivalent is preferred

• Background in a healthcare or financial services setting is preferred

🏝️ Benefits

• Competitive salary and performance-based bonuses

• Comprehensive health, dental, and vision insurance

• Opportunities for professional development and training

• Flexible work arrangements

• Generous paid time off and holiday policy