IT Support Specialist

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Act as the primary point of contact for all employee technology inquiries (hardware, software, account access, etc.)

• Diagnose and resolve standard issues independently and escalate more complex problems as necessary

• Keep an updated internal knowledge base of common issues and their solutions

• Order and monitor company devices while maintaining an inventory log

• Manage the delivery of hardware for new hires and conduct day-one onboarding sessions for software setup and access

• Install and oversee remote monitoring/support software on all company devices.

• Set up new employees in accordance with their specific roles

• Ensure timely and complete deprovisioning of accounts, licenses, and device access for departing employees

• Conduct regular audits on license usage across the tech stack to identify unused seats, duplicate tools, or over-provisioned licenses

• Suggest consolidations and potential cost savings

• Support the technology team with system upgrades, rollouts, and projects as necessary

• Maintain technology documentation and internal support resources

• Research and propose solutions to meet organizational technology needs

⛳️ Requirements

• Technical degree or relevant certifications are mandatory

• 0-2 years of professional experience in a technical capacity

• Quick adaptability to technical platforms; understanding their functionality and how end users interact for optimal performance

• Strong creative problem-solving abilities; skilled at diagnosing, researching, and resolving new challenges independently

• Exceptional communication skills (both written and verbal) and ability to collaborate with team members of varying technical expertise

• Experience with our technology stack is highly desirable

• Lastpass

• Hubspot

• Asana

• PandaDoc

• Zoom

• Slack

• Toggl

• Ninety

• Google Workspace

• Experience in exploring new software options

🏝️ Benefits

• We cover 75% of your Medical, Dental, and Vision insurance for you and your family.

• FLEXIBLE VACATION TIME - We encourage you to take time off to recharge and perform your best at work.

• A budget for team member education and learning on courses, events, and books.

• Company activities, outings, and retreats.

• 401(k) plan with a 3% match.

• Option to work from home or come to the office. The choice is yours!