IT-Support Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Responsible for providing second-level support for technical issues and IT inquiries from customers worldwide.

• Documenting support cases in the ticketing system.

• Maintaining a knowledge base.

• Optimizing support processes.

• Conducting error analyses, diagnostics, and troubleshooting.

• Assisting the service sales team in the preparation of offers.

• Participating in customer meetings.

• Designing new IT service products.

• Taking on on-call duty shifts.

⛳️ Requirements

• Completed studies in computer science or a qualification as an IT specialist for system integration, or several years of professional experience.

• Broad IT expertise: Windows, Linux, VMware, and networks.

• Ideally, additional expertise: experience with AI in the IT sector, cybersecurity, and Oracle databases.

• Service and customer orientation.

• Team spirit.

• Fluent in English and proficient in German.

🏝️ Benefits

• Secure job in a growing, future-oriented industry.

• Tax-free benefit value for a diverse purchase of goods or services.

• Discounted lunch options.

• Modern IT equipment at the workplace.

• Monthly employee offers through a discount portal.

• Company pension plan.

• Holiday and Christmas bonuses.

• Special leave.

• Anniversary payments.

• Business bike – also available for another family member.

• Increased allowance for business trips.

• Financial contribution for on-call duty.