IT Support Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Offer assistance to users of our FoodGenius software solution while supporting employees from both our organization and our parent company, Glückliche Gäste GmbH.

• Oversee and maintain the IT infrastructure, both within our company and at the locations of our clients.

• Deliver telephone support, including for intricate requests, always adopting a solution-oriented mindset.

• Engage in the on-call rotation with the team to uphold our service standards beyond regular working hours.

⛳️ Requirements

• Strong understanding of Windows operating systems.

• Basic familiarity with Linux.

• Initial experience in networking.

• Friendly and professional attitude, even in high-pressure situations.

• Capability to write error-free emails.

• Eagerness and readiness to learn.

• Commitment to the company and a collaborative team spirit.

• Resilience and a sense of humor, even during tough times.

🏝️ Benefits

• Flexible working hours with the possibility of partial remote work.

• Regular training opportunities — we actively encourage your educational aspirations.

• A motivated and friendly team with strong camaraderie.

• Monthly gaming nights in the office.

• 25 days of vacation for rest and rejuvenation (increasing by one day for each full calendar year, up to a maximum of 30 days).

• Modern facilities including showers, a washing machine, and a top-tier espresso machine to kickstart your day.