IT Support Specialist

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Deliver L1 and L2 technical support to internal users throughout Latin America and the US, addressing hardware, software, and basic network challenges.

• Install, configure, and maintain our workstation fleet, managing a balanced environment of Windows and macOS systems.

• Oversee user accounts, licenses, and permissions, primarily through Google Workspace and Microsoft 365/Entra ID.

• Proactively develop clear, step-by-step guides, FAQs, and standard operating procedures (SOPs) to empower users to resolve issues on their own.

• Recognize repetitive IT tasks and suggest automation solutions (e.g., automated onboarding, user provisioning).

• Coordinate hardware logistics, asset tracking, and system setups for new hires, including occasional in-office support in Palermo.

• Administer the full lifecycle of incidents and requests in JIRA, ensuring high SLA compliance and exceptional customer satisfaction.

⛳️ Requirements

• A minimum of 3 years of experience in IT Support, Help Desk, or Service Desk positions.

• Must be located in CABA or nearby regions.

• Essential dual experience in supporting both Windows and macOS systems.

• Proficient in advanced English (both written and spoken) for effective communication with US clients and global teams.

• Experience in administering Google Workspace and/or Microsoft 365 environments.

• Excellent communication abilities, active listening skills, and a friendly approach to assisting both technical and non-technical users.

• Familiarity with workflow automation tools (e.g., Power Automate, RPA) or basic scripting (PowerShell, Bash) is a plus.

• Hands-on experience with Intune, Jamf, or Google Device Management is a plus.

• Basic knowledge of networking concepts (TCP/IP, VPN, DNS, switches) is advantageous.

• Experience with JIRA Service Management is a plus.

🏝️ Benefits

• 100% Remote

• Long-term commitment, offering autonomy and impact

• Strategic, high-visibility role within a modern engineering culture

• Collaborative international team with strong technical leadership

• Career plan featuring growth and leadership opportunities within Coderio