IT Support Services Technician I

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver first-line assistance to end-users through phone, email, or in-person, tackling issues related to hardware, software, network connectivity, and other IT-related matters.

• Accurately document all support interactions, detailing the nature of the issue, the troubleshooting steps taken, and the resolutions provided.

• Identify and rectify technical problems with desktops, laptops, printers, and other end-user devices.

• Troubleshoot software applications, operating systems, and peripheral equipment to find and implement effective solutions.

• Record and prioritize incidents reported by users, ensuring prompt resolution within defined service level agreements (SLAs).

• Elevate complex issues to higher-level support teams when necessary and follow up on escalated matters to ensure resolution.

• Guide users in understanding and utilizing various software applications and IT services.

⛳️ Requirements

• A bachelor's degree in computer science, information technology, or a related field is preferred.

• IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are advantageous.

• Demonstrated experience in a comparable IT Service Desk or technical support role.

• Strong understanding of Windows operating systems.

• Familiarity with common software applications, office productivity tools, and collaboration platforms.

• Outstanding communication and interpersonal skills.

• Capability to troubleshoot and resolve technical issues independently.

🏝️ Benefits

• Health and dental coverage

• Short- and long-term disability

• Paid time off

• Paid parental leave

• 401K

• and more!