IT Support, NOC Engineer

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Provide L1/L2 technical support for business users and client environments.

• Oversee customer infrastructure, cloud systems, servers, and endpoints.

• Manage and resolve issues related to Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access problems.

• Assist with Windows desktop, Windows Server, and basic Mac OS support.

• Utilize Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting techniques.

• Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, Sophos, or comparable solutions.

• Engage with RMM, PSA, ticketing, time tracking, and documentation platforms like ConnectWise and ITglue.

• Liaise with third-party vendors and software support teams for in-depth troubleshooting when necessary.

• Develop, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes.

⛳️ Requirements

• Extensive experience in MSP, NOC, remote IT support, or outsourced infrastructure support.

• Solid practical knowledge of Microsoft 365 administration, including Exchange, Teams, Intune, Entra ID / Azure AD.

• Proven experience with Windows Server and Windows desktop support.

• Familiarity with networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VPNs, routers, and switches.

• Experience using remote support tools such as TeamViewer, ScreenConnect, or similar applications.

• Proficient in ticketing and documentation practices.

• Strong written and verbal English skills for effective customer communication.

• Capability to support multiple clients or environments simultaneously while maintaining organization.

• Ability to independently troubleshoot issues, gather relevant details, analyze logs, and clearly communicate next steps.

• English - Upper Intermediate, French - Upper Intermediate.

🏝️ Benefits

• Competitive salary.

• B2B contract with paid sick leave.

• 20 days of paid vacation.

• Complimentary English lessons.

• Flexible work schedule.

• Official holidays are treated as non-working days.

• Financial support for courses and certifications.

• Access to coaching/psychologist consultations.

• Participation in workshops.

• Career development plan.

• Mentoring opportunities.