IT Support – Network Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Technical Problem Resolution: Identify, investigate, and resolve technical issues associated with IT equipment and software applications.

• Multi-Channel Support: Address support requests through tickets, phone calls, and emails promptly and professionally.

• Microsoft 365 Troubleshooting: Diagnose and resolve issues related to Windows 11 and Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).

• Issue Tracking: Document, monitor, and track issues to ensure timely and effective resolutions.

• Team Collaboration: Communicate and collaborate with regional IT team members regarding infrastructure and support issues.

• Business Tool Support: Maintain and support critical business tools such as Excel, Power BI, and VPN clients.

⛳️ Requirements

• IT Support Experience: 2-3 years of hands-on experience in IT support or helpdesk positions.

• Microsoft Expertise: Strong understanding of Windows 11 and the Microsoft 365 ecosystem.

• Communication Skills: Clear and user-friendly communication style for interacting with non-technical users.

• Prioritization: Ability to effectively manage multiple tickets in a fast-paced consulting environment.

• Language: Fluent in English—both written and spoken.

• Proactive Mindset: You not only resolve issues but also prevent them through forward-thinking strategies.

🏝️ Benefits

• Professional Growth: Engage in projects that transform organizations while advancing your own career.

• Development Opportunities: Authentic pathways for personal and professional growth.

• Dynamic Environment: Fast-paced consulting atmosphere with exposure to a variety of technical challenges.

• Collaborative Team: Collaborate with regional IT team members in a supportive, performance-oriented culture.