IT Support Intern

This is a fully remote position, open to applicants in United States.

📋 Description

• Diagnose and resolve issues related to operating systems and software applications throughout the organization.

• Address and resolve trouble tickets promptly.

• Implement patches, updates, and security settings on systems.

• Oversee user accounts and permissions, primarily utilizing Okta.

• Set up and manage mobile devices using a Mobile Device Management (MDM) platform.

• Administer and sustain Okta for user lifecycle management, authentication, and authorization processes.

• Customize and configure Slack for team communication and integrate it with other tools.

• Manage resources and services within enterprise productivity suites like Google.

• Utilize Jira Service Management for ticketing purposes.

⛳️ Requirements

• Currently pursuing or recently obtained a degree in Computer Science, Information Systems, or a similar field, or possess equivalent experience.

• Familiarity with MacOS and Chromebooks.

• Knowledge of Okta, Slack, and Google Workspace.

• Understanding of operating systems, networking, enterprise productivity tools, and identity management.

• Capability to troubleshoot and effectively resolve technical issues.

• Strong communication and collaboration skills for engaging with both technical and non-technical teams.

• Demonstrated ability to meticulously manage tasks and ensure accuracy.

🏝️ Benefits

• Unlimited Paid Time Off (PTO) for salaried full-time employees; 12 weeks of fully paid Parental Bonding Leave.

• Mental wellness benefits including free 1:1 virtual consultations with a licensed mental wellness professional and comprehensive competitive health benefits.

• Fully remote working environment with a cameras-on culture; reimbursements for work-from-home equipment available for new hires.

• Annual budget for professional development; free 1:1 virtual consultations with a career coach; 401(k) plan with employer match.