IT Support Engineer – West Coast Hours

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop a user-friendly and intuitive technology environment for your fellow Pomelos!

• Serve as the primary IT support during west coast hours for a predominantly remote team, including members from our NYC and SF offices.

• Manage onboarding and offboarding processes for a distributed team: setting up accounts, dispatching devices, and retrieving them when employees depart.

• Enforce security protocols across platforms like Okta, Slack, Google Workspace, and others to ensure the safety of our patients' data.

⛳️ Requirements

• Over 2 years of experience in an IT support or operations role.

• Excellent customer service and communication abilities — you prioritize end-user experience and empathize with users.

• Proven success in both independent and team settings — you'll provide coverage for the latter part of the day.

• Familiarity with administering systems such as Okta, Google Workspace, Slack, and more.

• Experience in supporting Apple hardware, including MDM tools like Iru (formerly Kandji) or Jamf, as well as managing device lifecycles for a remote workforce.

🏝️ Benefits

• Comprehensive Health, Dental, and Vision coverage for employees and their families.

• High deductible Health Plans with Health Savings Account (HSA) options.

• Flexible Spending Account (FSA).

• Participation in equity grant opportunities.

• 401(k) program.

• Competitive vacation policy.

• 16 weeks of paid parental leave.

• Fully remote work flexibility (within the US).