IT Support Engineer – L2

This is a fully remote position, open to applicants in Spain.

📋 Description

• Management of intake, triage, diagnosis, and resolution of L1 escalation tickets.

• Support for onboarding and offboarding processes.

• Response to incidents related to security alerts.

• Facilitation of continuous improvement through automation and integration initiatives.

• Provision of mentoring and documentation for L1 support teams.

• Administration of corporate SaaS applications within the collaboration and identity stack.

• Upkeep of the SaaS registry.

• Creation of incident response playbooks related to identity issues.

⛳️ Requirements

• A minimum of 5 years of experience in IT support, including 3 to 5 years at the L2 or Sysadmin level.

• Proficient troubleshooting abilities and complete ownership of the ticket lifecycle.

• Practical experience in macOS administration and user troubleshooting.

• Strong skills in Google Workspace administration, including roles, logs, and security settings.

• Knowledge of security protocols and incident management.

• Comfortable handling identity and access management tasks.

• Capability to create and maintain up-to-date documentation; able to mentor L1 personnel.

🏝️ Benefits

• Private medical insurance for employees and their families.

• 23 paid vacation days annually.

• 11 paid public holidays each year.

• 5 days of company-paid sick leave.

• Access to English learning courses.

• Opportunities for relevant professional education.

• Gym or swimming pool membership.

• Assistance with home office setup.

• Co-working space access.

• Options for remote work.