IT Support Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver front-line phone support and engage in various call center initiatives.

• Offer on-site assistance to clients within your local area, if applicable.

• Ensure exceptional customer service for Xantrion’s clientele.

• Provide technical support as needed for issues related to computer systems, software, and hardware.

• Record and monitor support requests in ConnectWise.

• Prioritize and/or escalate tickets as necessary to guarantee customer satisfaction.

• Update customers and management on the progress of ongoing resolution efforts.

⛳️ Requirements

• At least 3 years of experience in technical support is required.

• Some experience in on-site technical support is preferred.

• Basic diagnostic and analytical skills are necessary.

• Familiarity with the use and troubleshooting of MS Office products is essential.

• Experience with Windows 7, 10, and/or Mac OS is required.

• Basic computer literacy in both hardware and software is expected.

• Ability to be proactive, take direction, and assume ownership of issues until resolution.

🏝️ Benefits

• 100% coverage of medical, dental, and vision insurance for you and your family.

• 401K plan with company matching up to 4% of your salary.

• Certification reimbursement and an annual training budget.

• 17 days of paid time off per year, in addition to paid training days.

• Bonuses for referring new clients or employees.