IT Support Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Accountable for directly interacting with IT clients to resolve technical issues

• Manage changes professionally

• Operate in a dynamic environment with an emphasis on quality and service excellence

• Provide support to clients worldwide in over 30 countries

⛳️ Requirements

• Professional contributor within the Helpdesk team

• Tasked with addressing customer inquiries and working alongside the team to resolve issues

• Involved in projects as necessary

• Ensure clear and effective communication with customers

• Commit to ongoing professional development

• Develop and maintain IT systems documentation as needed

• Experience in scripting for automation, including PowerShell and Batch scripting

• Skilled in virtualization technologies such as VMware and Hyper-V

• Knowledge of backup solutions, including Veeam and Zerto

• Strong grasp of server and storage infrastructure

• Microsoft 365 Certified: Administrator Expert

• Microsoft Certified: Azure Administrator

🏝️ Benefits

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