IT Support Engineer

This is a fully remote position, open to applicants in Poland.

📋 Description

• Keep the technical documentation in the internal Knowledge Base up to date (instructions, user manuals, how-tos).

• Identify and resolve hardware and software problems on company devices (mainly laptops and corporate mobile phones).

• Contribute to implementing endpoint hardening policies (encryption, patching, etc.).

• Maintain and apply security policies for company devices using a Mobile Device Management (MDM) solution.

• Troubleshoot issues related to conditional access through the corporate VPN solution.

• Manage Level 1 access provisioning for corporate services (both on-premises and cloud-based).

• Assist and oversee user onboarding and offboarding processes.

• Address basic service requests in Atlassian Cloud products (e.g., Jira, Confluence) and Slack (applications, bots, etc.).

• Engage in R&D and the deployment of new end-user services and technologies.

⛳️ Requirements

• A minimum of 2 years of experience in supporting macOS systems in a corporate setting.

• Strong working knowledge of macOS and Windows operating systems.

• Practical experience with centralized antivirus/EDR systems.

• Solid understanding of security principles for Windows and macOS.

• Familiarity with MDM/EMM solutions (e.g., Jamf, Intune, Kandji).

• Experience with Atlassian Cloud Products (Jira, Confluence) and Slack.

🏝️ Benefits

• Opportunities for full-time remote work and flexible working hours.

• Private health insurance.

• An additional day off per calendar year.

• Compensation for sports programs.

• Comprehensive Mental Health Programme.

• Free online English lessons with a native speaker.

• Generous referral program.

• Access to training, internal workshops, and participation in international professional conferences and corporate events.