IT Support Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Deliver advanced technical support for laptops, SaaS applications, availability, and identity-related challenges throughout the environment.

• Oversee IT onboarding and offboarding processes; manage device provisioning and access control while establishing systems that operate seamlessly without the need for frequent IT intervention.

• Administer hardware inventory, warranties, and refresh cycles utilizing MDM solutions such as Microsoft Intune and Jamf.

• Lead automation and scripting initiatives from conception to completion, enhancing efficiency and consistency across our systems and integrations.

• Manage and continuously enhance secure access through identity and access technologies including Microsoft Entra, Auth0, AWS VPN, and 1Password.

• Create and uphold comprehensive operational playbooks and documentation for the processes and automations you implement.

• Record work, incidents, and changes in Jira Service Management.

• Act as an escalation resource for the team on complex issues, documenting solutions to enable future resolutions without escalation.

• Identify trends in recurring problems and suggest enhancements to the team's operations.

⛳️ Requirements

• Minimum of 6 years of IT experience, with at least 3 years in systems administration.

• Proficient in providing support for both macOS and Windows operating systems.

• Practical administration experience with Microsoft 365 and Azure Active Directory/Entra ID, coupled with familiarity with collaboration platforms like Slack, Google Workspace, and Zoom.

• Knowledge of IAM concepts such as SSO, MFA, ZTNA, PAM/JIT, and IdP.

• Experience with MDM platforms, alongside scripting skills in PowerShell, shell scripting, and/or Python.

• Familiarity with ticketing systems and RPA tools.

• Comprehension of the ITIL framework.

• Proven history of delivering support that users find valuable.

🏝️ Benefits

• Health, Vision, Dental, and Life Insurance plans.

• Comprehensive 401k plan.

• Discretionary Time Off.

• Additional minor perks.