IT Support, Desktop Support Technician

This is a fully remote position, open to applicants in Florida, +14 more states.

📋 Description

• Deliver remote assistance to our nationwide clients spread across various locations using standard remote connection tools, our internal ticketing system, monitoring consoles, and additional resources.

• Offer on-site support to clients when necessary.

• Aid both client end users and IT personnel with a wide array of issues including computer applications, server problems, virtualization, SAN, networking challenges, security matters, and more.

• Elevate issues and collaborate closely with third-party vendors and team members to help manage the resolution of complex client challenges.

• Initiate and conduct Root Cause Analysis (RCA) on more intricate client issues for effective one-time resolution.

• Participate in special internal projects, as assigned, to support the development of the Support Practice Group.

• Provide local on-site client support in the region as needed.

⛳️ Requirements

• Bachelor’s Degree in IT or a related field, or a minimum of 3 years of relevant work experience in place of a degree.

• Excellent customer service and communication skills.

• Highly organized and attentive to detail, demonstrating a strong commitment to accuracy and follow-up.

• Proficient problem-solving and technical troubleshooting abilities.

• Experience supporting environments with Windows Server and Exchange infrastructure is preferred.

• Familiarity with server and network administration, software deployment, and MS Office; experience with document management is preferred but not essential.

• Some industry experience with Windows desktops is required.

• Strong preference for candidates with virtualization and storage experience.

• MCSE and/or other relevant technical certifications are highly favored.

🏝️ Benefits

• Family-oriented team environment with a strong focus on work-life balance.

• Medical, dental, HSA, life, and long-term disability insurance.

• 401k plan with company matching.

• Phone reimbursement.

• Holidays, vacation, and sick days.

• Training on the latest technologies.