IT Support, Customer Service – German

This is a fully remote position, open to applicants in Poland.

📋 Description

• Primary support line for customers and users

• Commitment to ensuring customer satisfaction with the products, services, and features provided by our tool

• Full accountability for the reported issues

• Diagnosis and resolution of problems reported by users

• Collaboration with technical teams to address reported issues

• Cooperation with the Implementation and Onboarding teams of the DACH region

• Development and updating of the knowledge base within the global IT Support department

• Testing new functionalities

• Participation in additional projects aligned with strengths and skills

⛳️ Requirements

• Minimum of 3 years of experience in the e-commerce sector

• Excellent command of the German language (at least B2+/C1+ level)

• Good knowledge of the English language (minimum B2 level)

• Attention to detail and precision

• Desire to continuously expand knowledge

• Strong communication skills (both internally and externally)

• Excellent organizational skills in a remote work environment

• Analytical skills

• Ease of learning and acquiring new digital skills

🏝️ Benefits

• Opportunity to build a global brand from the ground up in the e-commerce industry and implement solutions that make a difference.

• Inspiring collaboration with passionate professionals from diverse cultures and corners of the world.

• Chance for professional and personal growth in a company experiencing dynamic expansion – grow with us!

• A wide range of benefits supporting your health, passions, and development.