IT Support Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the initial point of contact for resolving hardware, software, and network issues, ensuring quick and dependable solutions for employee inquiries.

• Provide IT resources, hardware, applications, and SaaS tools for new hires while ensuring that security configurations comply with company policies.

• Support IT security policies by aiding in access control management, ensuring device security compliance, and addressing security-related queries.

• Assist in evaluating new systems and services that can enhance the efficiency and security of our organization.

• Regularly update the IT internal wiki with technical documentation, knowledge base articles, and team procedures.

• Participate in larger IT projects aimed at enhancing the end-user experience.

⛳️ Requirements

• An associate's degree or relevant technical certifications are preferred.

• 2-4 years of experience in a tier 1 IT helpdesk role is required.

• Extensive knowledge of provisioning, monitoring, and supporting MacBook and Chromebook devices.

• Strong familiarity with SaaS technologies, including Okta, Google Workspace Administration, Slack, Atlassian Products, and Jamf/Kandji.

• Practical experience in managing company-wide IT services such as MDM and SSO, along with an understanding of endpoint security controls.

• Exceptional written and verbal communication skills, capable of presenting complex technical information clearly and concisely to diverse audiences.

• Demonstrated ability to troubleshoot and resolve technical issues while maintaining a security-first approach.

• Previous experience or knowledge of working in a regulated industry, such as healthcare or finance, with an understanding of security and compliance requirements (e.g., HIPAA, SOC 2, or ISO 27001) is preferred.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options