IT Support Administrator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Serve as the initial point of contact for helpdesk inquiries.

• Oversee and manage support tickets using Freshdesk.

• Update and maintain Excel reports and operational tracking tools.

• Track and report on the performance of the helpdesk.

• Keep inventories of hardware and software assets up to date.

• Assist in the procurement of technology equipment and software.

• Communicate with suppliers regarding orders and replacements.

• Professionally and efficiently respond to customer inquiries.

• Ensure accurate documentation of support requests and their resolutions.

• Develop and maintain technical documentation.

• Escalate issues as necessary and coordinate with technical teams.

⛳️ Requirements

• At least 2 years of experience in technical support and administration.

• Proficiency in Microsoft Office applications.

• Exceptional communication and customer service abilities.

• Strong organizational skills with a keen eye for detail.

• Capability to work independently and juggle multiple priorities.

• Knowledge of technical troubleshooting is a plus.

🏝️ Benefits

• Fully remote working arrangement.

• 40 days of paid vacation each year.

• Opportunity to collaborate with an international team.

• Exposure to a diverse range of technologies and business operations.