Support IT Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Become the primary expert for our clients, adeptly resolving issues with Windows devices and Microsoft 365.

• Take charge of client communication, fostering relationships, and managing expectations effectively.

• Skillfully manage your ticket queue, prioritizing tasks efficiently and handling warm transfer escalations.

• Contribute to a comprehensive knowledge base by creating and refining documentation.

• Serve as a liaison between clients and vendors, facilitating incident resolution.

• Collaborate with the team during weekly meetings and training sessions, actively contributing to the company's progress.

• Maintain accountability, deliver proactive service, and provide exceptional customer support.

⛳️ Requirements

• Practical experience in troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies.

• Strong familiarity with Microsoft 365, Hyper-V, DNS, and DHCP.

• Proven knowledge of advanced networking concepts and the ability to troubleshoot firewalls, switches, and Wi-Fi.

• A commitment to outstanding customer service and a history of building trust while diffusing challenging situations.

• A proven record of creating extensive internal documentation that aids team development and learning.

• Experience with Remote Access Solutions, such as Remote Desktop and RemoteApps.

• A strong desire to learn and a collaborative mindset.

🏝️ Benefits

• A culture that values you as an individual, not just a number.

• Access to top-tier tools and documentation that are genuinely beneficial.

• Genuine opportunities for advancement through team-led training initiatives.

• A company that recognizes initiative, encourages growth, and supports your professional development.

• A team environment that listens, learns, and works together to achieve success.