IT Support Coordinator

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Oversee and monitor incoming IT support requests and incidents;

• Assist employees in setting up software tools;

• Contribute to onboarding and offboarding activities from the IT perspective;

• Administer user accounts, permissions, and access requests;

• Aid in the management of Jira, Confluence, Google Workspace, and similar platforms;

• Help oversee user groups, permissions, roles, and spaces;

• Support the maintenance of workflows, automations, dashboards, and reporting configurations;

• Keep IT inventory, equipment records, and software licenses up to date;

• Elevate technical issues to the relevant engineering or infrastructure teams;

• Facilitate the seamless daily operations of internal tools and workplace technology.

⛳️ Requirements

• Proven experience in IT support, operations coordination, system administration, or comparable roles;

• Background in working with Jira and Confluence in an administrative or support role;

• Understanding of ticketing systems, workflows, permissions, and automation concepts;

• Excellent organizational and communication skills;

• Capability to handle multiple requests and prioritize tasks effectively;

• Proficiency in troubleshooting user issues and collaborating with technical teams when necessary;

• Willingness to learn and support internal business tools and processes;

• Strong attention to detail and a customer-focused approach;

• Basic knowledge of workplace IT tools and systems.

🏝️ Benefits

• Health insurance

• Professional development