IT Support Consultant, German, Czech

This is a fully remote position, open to applicants in Poland.

📋 Description

• Efficiently and routinely resolve errors and malfunctions through remote access.

• Prioritize, categorize, and document incidents clearly within our ticketing system.

• Escalate tickets to the relevant support teams when issues cannot be resolved.

• Manage and monitor tickets in line with service level agreements (SLAs).

• Share knowledge and maintain documentation in the knowledge base.

⛳️ Requirements

• Strong orientation towards customer service with the ability to multitask.

• Excellent skills in teamwork and communication.

• Professional phone etiquette coupled with active listening skills.

• Strong abilities in troubleshooting and problem-solving.

• Several years of experience in customer support or IT helpdesk positions.

• Proficient in the German language, both spoken and written.

• Knowledge of the Czech language is an advantage.

• Capable of prioritizing, classifying, and documenting tickets effectively.

🏝️ Benefits

• Stable employment with one of the largest IT service providers in Germany.

• Opportunity to gain practical IT experience.

• An open and friendly company culture that fosters a trusting work environment.

• Flat hierarchies and quick decision-making processes.

• Individual training opportunities and engaging professional challenges.

• Flexible working hours to promote work–life balance.

• An attractive and modern work setting, including remote work options (Poland only).

• Comprehensive social benefits.