IT Support Analyst – Endpoint, Service Desk

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver L1–L2 support for users accessing systems through **Azure Virtual Desktop (AVD)**.

• Diagnose login problems, session disconnections, performance issues, and application accessibility.

• Provide support for local laptops primarily utilized for AVD connectivity.

• Assist with **Nerdio-managed AVD environments**, which includes:

• Dynamic host pools management.

• Updates to golden images (adhering to runbooks).

• Software distribution to AVD hosts.

• Facilitate user access and device management through:

• Active Directory (AD).

• Microsoft Entra ID (Azure AD).

• Intune.

• Offer operational support for:

• PrinterLogic.

• Mimecast.

• Zscaler.

• Conduct daily checks, adhere to change management processes, and escalate issues as necessary.

⛳️ Requirements

• Proven experience in **Service Desk, IT Support, or Endpoint Support**.

• Practical experience in supporting **Azure Virtual Desktop (AVD)**.

• **Experience with Nerdio is essential**.

• Strong troubleshooting abilities in Windows 10/11.

• Knowledge of Active Directory and user account administration.

• Ability to operate effectively in structured, process-oriented environments.

• Proficient written and verbal communication skills in English (B2 level or higher).

🏝️ Benefits

• Competitive salary.

• Fully remote work arrangement.

• Clearly defined scope and expectations.

• Hands-on experience with AVD and enterprise-level tools.

• Potential for career advancement into leadership roles, collaborating with top professionals in the field.