IT Support Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for employees seeking technical assistance via the help desk.

• Diagnose and resolve issues related to password resets, login difficulties, account access, connectivity, and basic application support.

• Adhere to established troubleshooting protocols and reference knowledge base articles.

• Record, prioritize, and manage support tickets until resolution using the ticketing software.

• Refer complex technical problems to the development team with comprehensive documentation.

• Provide friendly and professional customer service, keeping employees updated throughout the support process.

• Assist in enhancing internal documentation and knowledge articles.

⛳️ Requirements

• Recent graduate with an Associate's degree, Bachelor's degree, technical program, bootcamp, or equivalent, or soon to graduate.

• Enthusiasm for technology and a strong aspiration to establish a career in IT.

• Exceptional communication skills and a positive, service-oriented approach.

• Strong problem-solving skills and meticulous attention to detail.

• Proficient in using Microsoft applications.

• Eager to learn about AI-driven productivity tools.

• Organized, reliable, and capable of handling multiple requests in a dynamic environment.

• Access to a dependable high-speed internet connection.

• A dedicated workspace for remote work.

🏝️ Benefits

• Paid, practical training.

• Continuous mentorship.

• A supportive team environment.

• Flexible part-time schedule (approximately 32 hours per week).

• Fully remote work from any location within the United States.

• Chance to make a significant impact while supporting a global technology organization.